TERMS OF SALE
Before placing your order, read our general conditions of sale carefully, since once you have made your order, you are accepting them.
DATA REQUESTED IN THE ORDER FORM
- Fill in all the fields to register as a client, this will help us to quickly manage your order.
- Telephone number is essential for the carrier that is going to deliver your order.
- If the billing address is not the same as the shipping address, both must appear.
- If in the shipping address there is no assurance that there is someone to collect the package, it is advisable to provide the delivery details of a place where there is someone to collect it.
- It is essential to indicate the correct NIF or CIF if it is a company.
- The data indicated in the order will appear on the invoice, which once issued will not be modifiable.
DELIVERY TERM
For Peninsular Spain, the Balearic Islands and Portugal the delivery time of products is normally 48-72 hours of business days, although in exceptional cases it could reach 7 days.
For Europe and the rest of the countries of the world, the delivery time will be approximately 18 working days
SHIPPING COSTS
Spain (Peninsular): Shipping costs: € 8.
Canary Islands, Ceuta and Melilla: Shipping costs: € 15.
Portugal: Shipping costs: € 10.
Balearic Islands: Shipping costs: € 15.
* Packages up to 5 kg (including packaging weight)
INTERNATIONAL
SHIPPING COSTS AND DELIVERY TIME
* Packages up to 2 Kg (including packaging weight) with CORREOS ESPAÑA
Europe: Shipping costs € 23.
Germany, Austria, Azores (Portugal), Belgium, Bosnia Herzegovina, Bulgaria, Cyprus, Corsica (France), Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland "Netherlands", Hungary, Ireland, Italy , Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Norway, Poland, United Kingdom "Great Britain", Czech Republic, Romania, San Marino, Switzerland.
Other countries in the world: Shipping costs € 36.
- Turkey and Russia
- Asia: Saudi Arabia, Bahrain, South Korea, United Arab Emirates, Philippines, Hong Kong, India, Israel, Japan, Jordan, Kuwait, Malaysia, Oman, Qatar, Singapore, Thailand
- America: Argentina, Barbados, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Mexico, Panama, Paraguay, Peru, Dominican Republic, Uruguay.
- Oceania: Australia, New Zealand.
* Packages from 2 to 5 Kg (including packaging weight) we work with the best transport agencies DHL, TNT, UPS
Europe: Shipping costs € 39.
Germany, Austria, Azores (Portugal), Belgium, Bosnia Herzegovina, Bulgaria, Cyprus, Corsica (France), Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Holland "Netherlands", Hungary, Ireland, Italy , Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Norway, Poland, United Kingdom "Great Britain", Czech Republic, Romania, San Marino, Switzerland.
Turkey, Russia, Morocco: Shipping costs € 39.
* Packages from 2 to 5 Kg (including packaging weight) with CORREOS ESPAÑA
Other countries in the world: Shipping costs € 45. Free from € 500
- Asia: Saudi Arabia, Bahrain, South Korea, United Arab Emirates, Philippines, Hong Kong, India, Israel, Japan, Jordan, Kuwait, Malaysia, Oman, Qatar, Singapore, Thailand
- America: Argentina, Barbados, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Mexico, Panama, Paraguay, Peru, Dominican Republic, Uruguay.
- Oceania: Australia, New Zealand.
Orders have an estimated delivery time of approximately 20 business days.
When orders shipped internationally reach the destination country they may be subject to customs clearance procedures, they may cause delays beyond initial delivery estimates.
Restrictions
Your packages may be subject to the customs fees and import duties of the country from which you have placed the order. These charges are always the responsibility of the recipient.
Limitations
For products transported internationally, please note that any manufacturer's warranty may not be valid.
Manuals, instructions and safety warnings in languages of the countries of destination of the products may not be available.
You are responsible for ensuring that the product can be legally imported to the destination country.
When placing the order, the recipient is the importer and must comply with all laws and regulations of the destination country.
Privacy
Our international customers and customers who ship products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Returns and Replacements
No refunds.
IMPORTANT: For hygienic and sanitary reasons, no changes or returns will be accepted on cosmetic products, such as makeup or creams, even though they have not been opened and / or used. Please be careful that the product you buy is the one you want.
A replacement product will only be shipped if there was an error sending the wrong item.
Customs, Duties and Taxes
You are responsible for ensuring that the product can be legally imported to the destination country.
When placing the order, the recipient is the importer and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Spain may be subject to import taxes, customs duties, and taxes levied by the destination country.
The recipient of an international shipment may be subject to import taxes such customs duties and fees that apply once the shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what it may be.
Customs policies vary greatly from country to country, you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our initial delivery estimates.
PRICES and PRODUCTS
Prices are only listed and can be purchased in EUROS €
The prices indicated in cosmetics and treatments are inclusive of VAT.
There may be slight variations in the final appearance of the product with respect to the photographs shown.
Product prices may change without prior notice. We will keep the prices of the orders placed, whose payment is pending, for a period of 7 days from the date of placing the order. If the customer modifies the order, the prices will be updated with the current ones at that time.
Offers and promotions are valid as long as they appear on the web or while stocks last.
Product availability may change without prior notice
INVOICE
An invoice is issued for each shipment.
Only the products supplied in each shipment are included in the invoices.
PAYMENT METHODS
* Credit card (VISA, MASTERCARD)
You will be able to pay with your Credit or Debit Card and without risks thanks to the Secure Payment Gateway of "la Caixa". It is a system that guarantees the security of your online transactions. This system only allows transactions with Cards that are authorized by your Bank to make payments online.
When you enter your card details, you will do so through a secure server that protects your data. Your card details are communicated directly to the Bank by secure connection and at no time do we have direct access to said data (neither we, nor anyone other than the bank) and in the same way they cannot be stored in our database.
* Wire transfer
The order will begin to be processed once the order payment transfer has arrived (it may take up to 3 days).
The transfer will be made in a current account of "la Caixa"
Beneficiary: Laboratorios Esseka, S.L.
Account Number: 2100 3842 97 02 00039938
Account Number for Transfers from Abroad IBAN: ES6021003842970200039938
Concept: Name and order number
To speed up the processing of the order when you make the transfer, tell us that you have made the payment by sending an email to info@laboratoriosesseka.com
If you choose this payment method, we will proceed to send your order once we verify the income of the money in the checking account. If after 7 days since the order was made, the transfer has not been made, the order is canceled.
SHIPPING GUARANTEES
We guarantee that the order will arrive in perfect condition at its destination. If this is not the case and the order shows evidence of damage during shipping or if it received damaged packaging, we will exchange the damaged products at no cost to you. For this, it is essential that any incident regarding the merchandise received or its packaging be indicated in the observations section of the delivery document of the carrier.
It is also essential that you notify Laboratorios Esseka S.L. the incident within a maximum period of 48 hours by sending an email to info@laboratoriosesseka.com
RETURN AND CANCELLATION OF PRODUCTS AND SERVICES
No refunds.
IMPORTANT: For hygienic and sanitary reasons, no changes or returns will be accepted on cosmetic products, such as makeup or creams, even though they have not been opened and / or used. Please be careful that the product you buy is the one you want.
A replacement product will only be shipped if there was an error sending the wrong item.
Products: Due to the nature and characteristics of the merchandise, a product can only be returned within 7 business days, as an incorrect product has been sent, due to our confusion. In this case, once the merchandise has been received in our warehouses, and having checked its condition, it will be guaranteed to be replaced by another in perfect condition or to be reimbursed by Bank Transfer. To make a return it is necessary:
- Send us an email explaining the reasons for the return.
- The product must have intact its original packaging and labeling, leaflet or documentation, accessories… .etc.
- The amount of the returned product will not be reimbursed nor will it be exchanged for another if it is not in the conditions in which it was delivered, in the same packaging box in which it was sent, with its filling and protection to prevent deterioration. If the product has been opened, hit, used or lacks documentation or accessories or promotional gifts if any and the invoice will not refund the money.
- We will contact you in advance to tell you when the carrier will pick up the package.
- Once we have received the product and we have verified that it meets all the requirements, we will proceed to make the refund with the same payment system that you have used or send you the correct product within a period of 3 business days.
Any purchase made from Laboratorios Esseka, S.L .. implies knowledge and acceptance of these General Conditions of Sale.